What You Must Know - The Loft Pilates Studio

STUDIO POLICIES

Before purchasing any packages and to avoid disappointment, kindly read our following studio policies.

Cancellations
The Loft requires 24 hours notice to change or cancel a class (private and group) for any reasons. Should you give less than the 24hr, your class will be charged. Should The Loft cancels with less than 24hr, your class will be free.

Make-Ups and Missed Classes

You will need the appropriate cancellation notice to make-up a class
Contact the Front Desk to check availabilities and to book your missed classes
All make up classes must be done before the end of the registered term. No carry over to the next term!
Should you know in advance that you will be missing classes, you can make-up those classes ahead of your absence
You can make-up a mat class into a reformer class for an additional fee of $5
You can transfer any registered classes that you cannot attend to any individual of your choice. Simply let us know.
There is a limited amount of classes you can make-up. Each student can make up as many as 3 classes (for packages of 12), or 5 classes (for package of 24), or 8 classes (for a package of 36) at his/her convenience
Missed group classes can not be substituted for private sessions
In the event that you incur an injury or suffer from an ongoing illness that prevents you from participating in your registered class, please contact the front desk immediately to discuss the matter and find an suitable solution

Refunds and Transfers

Withdrawal from your registered classes minus a $20 administration fee will be granted prior to the first day of the designated term.
Thereafter, you may transfer your remaining classes to a person of your choice.
In the event that you incur an injury or suffer from an ongoing illness that prevents you from participating in your registered class, please contact the front desk immediately to discuss the matter and find an suitable solution

The Loft Pilates Studio